Our promise
We want you to be satisfied with your R8 Research order. If something is not right, we will put it right. This policy sets out when you can return an item, how long you have, who pays return shipping, and how quickly you are refunded.
Return window
You may return most items within 30 days of delivery for a refund or exchange. Items must be unused, in resalable condition and in their original packaging. Because we sell laboratory hardware, an item that has been used in a lab, marked, or is no longer clean and resalable cannot be returned for hygiene and safety reasons unless it arrived faulty.
How to start a return
Email support@r8research.store with your order number and the item you want to return, and we will send a return authorisation and the address to send it to. Please do not send anything back before you have that authorisation, as we may not be able to identify it.
Who pays return shipping
If the return is because an item arrived damaged, faulty or not as described, we pay the return shipping and we cover the cost of getting the correct item to you. If you are returning an item because you changed your mind, the return shipping is yours to arrange and pay for, and the original outbound shipping is non-refundable.
Refund timing
Once we receive and inspect the returned item we issue your refund to the original payment method within five to seven business days. Your bank may take a few additional days to show it. We will email you when the refund has been sent.
Damaged or wrong items
Inspect your order on arrival. If anything is broken, missing or incorrect, email us within 48 hours with a photo and we will arrange a replacement or full refund immediately — glassware in particular is packed carefully but can occasionally be damaged in transit, and we treat that as our problem to fix.
Exchanges and exceptions
We are happy to exchange an item for a different size or model subject to stock. Clearance items and custom or made-to-order sets are sold as final unless faulty. Nothing in this policy affects your statutory rights.
Contact
Returns questions: support@r8research.store — R8 Research, 335 E Linton Blvd, B14 Suite 2243, Delray Beach, FL 33483. Last updated September 2026.
Restocking and non-returnable items
Standard returns are not subject to a restocking fee. Custom or made-to-order sets, clearance items, and any item that has been used, marked or is no longer clean and resalable cannot be returned unless it arrived faulty — this is for the safety of the next customer, since we sell laboratory hardware. If in doubt, ask us before you buy and we will tell you plainly whether an item is returnable.
Partial refunds and gifts
We may offer a partial refund on an item returned outside the stated condition — for example missing its packaging or with signs of use — rather than decline the return outright, and we will always explain the amount. If you received an item as a gift, we can arrange a return; the refund goes to the original payer or, where you prefer and it is possible, as store credit to you.
Cancelling before dispatch
You can cancel any order at no cost before it is dispatched — just email us with the order number. Once an order has shipped it falls under the return process above. If you cancel and the payment has already been taken, we refund it in full to the original method.
Faulty goods and your statutory rights
If an item develops a manufacturing fault we will repair, replace or refund it. This is in addition to, and does not limit, the rights you have under applicable consumer law. Where a return is our fault we cover every cost involved in making it right, including shipping in both directions.
How your refund is issued
Refunds always go back to the original payment method — we cannot refund to a different card or account for security reasons. The refund covers the price of the returned goods and, where the return is our fault, the shipping you paid. Once we process it on our side you will receive an email confirmation; the time it then takes to appear on your statement depends on your bank, usually a few business days.
Packing a return
Please pack returns as carefully as we packed them to you, especially glassware — reuse the original inserts if you can. Include the return authorisation so we can match it to your order quickly. We are not able to refund items that arrive back damaged because they were packed loosely, so a little care protects your refund.
If you are ever unsure how to pack a particular item safely for return — a large flask, a delicate instrument — email us first and we will talk you through it before you ship it back, so nothing is damaged in transit and your refund is never put at risk by a packing problem we could have helped you avoid.