Ordering
Do I need an account to order?
No. You can check out as a guest; we only ask for what we need to take and ship the order.
What payment methods do you accept?
Major cards through our secure checkout. Your full card number is never stored on our servers.
Is everything in US dollars?
Yes, all prices and charges are in US dollars.
Can I change or cancel an order?
Email support@r8research.store as soon as possible. If it has not shipped we will change or cancel it; if it has, our returns policy applies.
Shipping
Where do you ship?
All 50 US states and DC. We do not ship internationally yet.
How much is shipping?
It is calculated at checkout from your address and the parcel weight, so you see it before paying.
How long will it take?
Typically three to six business days by USPS or UPS; you get a tracking number when it ships.
How is glassware packed?
Double-packed with protective inserts. If anything arrives broken we replace it at no cost.
Returns
What is your return window?
30 days from delivery for unused, resalable items in original packaging.
Who pays return shipping?
We do if the item was faulty or wrong; you do if you changed your mind.
How fast is my refund?
Within five to seven business days of us receiving and inspecting the return.
Products
Do you sell chemicals or consumables?
No. We sell dry laboratory hardware only — empty glassware, instruments and labware.
Is your glassware borosilicate?
Our glassware is Type 3.3 borosilicate unless a listing states otherwise.
Is the equipment autoclavable?
Many items are; each product page states the material and whether it is autoclave safe.
Do you offer bulk or classroom pricing?
Yes — email support@r8research.store with what you need and we will put a quote together.