Where we ship
R8 Research ships to all 50 US states and the District of Columbia. We do not ship internationally at this time. All orders are packed by hand at our facility and dispatched from Delray Beach, Florida.
Carriers, cost and cut-off
We ship by USPS and UPS depending on the size and weight of the order. Shipping is calculated at checkout from the destination and the parcel weight, so you see the exact cost before you pay. Orders placed before 1pm Eastern on a business day are usually dispatched the same day; orders after that, or at a weekend, go out the next business day.
Transit times and tracking
Standard delivery is typically three to six business days depending on your location; expedited options are shown at checkout where available. As soon as your order ships we email you a tracking number so you can follow it to the door.
Glassware and fragile items
Glassware is double-packed with protective inserts for safe transit. If anything arrives broken, contact us within 48 hours with a photo and we will replace it right away at no cost to you.
Lost or delayed parcels
If tracking stops updating or a parcel is significantly delayed, contact support@r8research.store and we will open an inquiry with the carrier and keep you updated. If a parcel is confirmed lost we send a replacement or refund. Duties and taxes do not apply as we ship only within the United States.
Processing time and address accuracy
Most orders are picked and packed within one business day. Larger glassware sets are packed with extra care and can take an additional day. Please check your shipping address carefully at checkout — we ship to the address you give us, and a correction after dispatch may mean a delay and a re-delivery charge.
PO boxes, split shipments and signatures
We can ship smaller items to PO boxes via USPS; bulkier items go by UPS to a street address. Where an order contains items of very different sizes we may split it into more than one parcel at no extra cost to you, and you will get tracking for each. High-value orders may ship with a signature required for your protection.
Undeliverable parcels
If a parcel is returned to us as undeliverable — usually an incorrect or incomplete address — we will email you to confirm the correct details and reship it; a second delivery charge may apply where the original address was wrong. If you would rather cancel at that point, we refund the goods less the original outbound shipping.